Question 1

The student login page isn’t displaying correctly on students' devices – what should I do?

Accepted Answer

For security purposes, students are only able to log in on one device at a time.

If they log in multiple times a “multiple logins detected” message will appear. If this happens, please have the student log out of all devices, clear the cache, and log back in again.

If the message persists, please contact dots@erc.ie.

Question 2

The test questions aren’t loading or are delayed in loading – what should I do?

Accepted Answer

This may be a Wi-Fi issue due to the volume of users on the school’s Wi-Fi network.

If it affects all students: Have all students log out. Test progress will be saved. Consider staggering testing so fewer devices are using the Wi-Fi at the same time.

If only a few students are affected: Have the affected students log out. Test Progress will be saved. Clear the cache on the browsers and log back in.

If the issue persists, the students log out and take the test on an unaffected device once it becomes available.

Question 3

The test isn’t displaying correctly on students' devices – what should I do?

Accepted Answer

Have all students log out of testing. Test progress will be saved. Navigate to https://takethetest.erc.ie/ERC/Index#/testpage on an affected browser.

If Math Jax is working, postpone testing and contact dots@erc.ie with the session details and screenshots of the issue.

If MathJax isn't working, the devices need to be updated. Apply updates to all devices and retest the page on https://takethetest.erc.ie/ERC/Index#/testpage. Ideally this should be done in advance of testing.

Question 4

Can I reset a student to an earlier part of the test?

Accepted Answer

Email dots@erc.ie with the session ID, student’s name, and the test part they need to be reset to.

Question 5

How can I add extra time to a student’s test?

Accepted Answer

Email dots@erc.ie with the session ID, student’s name, test part (A or B), and the amount of extra time needed.

Question 6

There was an emergency, and we had to stop mid-testing. What should we do?

Accepted Answer

Instruct all students log out of their tests. Test progress will be saved. Reschedule testing for a later date. IF your test session is due to finish before the new date, please contact dots@erc.ie to extend the test window.

Question 7

Some students were absent – can they take the test later?

Accepted Answer

Yes, if the session is still marked as "Active" they can take the test. If it's finished, create a new session. Unused test credits are returned to your account.

Question 8

Why can't I view my test reports?

Accepted Answer

If you have just recently tested: Ensure that you have gone to the "Test Scheduler" page and conclude the testing period by selecting the "Options" button on the right-hand side of the applicable session and selecting "End Session." Please ensure that all students have finished testing before ending the session.

If you are accessing reports after 30+ days: When navigating to the "Reports" page on DOTS, it is automatically set to display only results from the last month. Try broadening your date range and the results will likely appear.

Question 9

A student login screen looks funny | My student can’t see part of the question. How can I fix this?

Accepted Answer

Adjust the zoom setting on the screen. If the problem persists, change browser or change device.

Question 10

A student logged out of the test early or was disconnected from wifi. What should I do?

Accepted Answer

Log back in. All completed answers are saved, and the student will be returned to their last location on the test.

Question 11

A question in the test has frozen | A student is stuck on a question | A student can’t access part 2 of the test. How can I fix this?

Accepted Answer

If you are experiencing issues (e.g., timer issues or accessing Part B of a test), please ensure that you close out of the browser completely between test sessions.
 
If issues persist, in this order try:
1. Refreshing the page (e.g., press F5 or CTRL + F5 - this can vary across devices).
2. If the problem persists, logout and then log back in again.
3. Change to another browser (Firefox, Chrome) and log in.
4. The device may be too old or its screen resolution too poor. If so, try logging in on another device.
 
Note: It is ESSENTIAL that you logout from the old device before logging in on a new one.
 
If all else fails, set up a new test session for the school with the affected student as a sole occupant.
 
If you are contacting ERC DOTS support, please have the login numbers of affected students, the test session ID, and details of the devices and browsers being used to test.

Question 12

The school internet crashed during testing | All screens are frozen. What do I need to do?

Accepted Answer

Ask all students to log out of the test and to close all browser windows.
 
Then, when the internet connection has been re-established, ask them to re-open their browsers and to log in as normal.
 
Please be assured that all questions answered before the crash have been saved to the system.

Question 13

We need to test a student who was absent on the day that tests were administered, but now the test window has closed. What can I do?

Accepted Answer

You can arrange a new test session yourself from within ERC DOTS - simply set up a new session for the student who was absent (i.e., excluding all the students who have already tested).
 
Any test credits that are not used during a session become available again to be re-assigned once a test session’s end date has passed.

Question 14

There is an additional student who needs to be added to the testing session, but testing has already started. What should I do?

Accepted Answer

Test sessions cannot be altered once they are Active.
 
Please do not edit classes/add student details to classes that are allocated to a test session - editing student details for classes that have been allocated to a test session may cause problems for that session.
 
The best approach in this case would be to create a new test session with the additional student as the sole occupant of the session.
 
If you need help with this, please contact us at dots@erc.ie or 01 8065 223.