Test booklets and answer sheets may be returned, subject to:

· Having been purchased within the previous 6 weeks.

· Them being in original, unbroken packages (loose items will not be credited).

· All returns are subject to a handling charge of 10%

Items not sold in packages (stencils, manuals) are not returnable.

To return an order, please ensure the items to be returned comply with the ERC returns policy below. Any items which do not meet the criteria cannot be credited.

Test booklets and answer sheets may be returned, subject to:

· Having been purchased within the previous 6 weeks.

· Them being in original, unbroken packages (loose items will not be credited).

Items not sold in packages (stencils, manuals) are not returnable

1. Log into your DOTS account at https://schooladmin.erc.ie

2. Select ‘Order Tracking’.

3. Select ‘Return’ from the ‘Options’ drop-down box, to the right of the order you wish to return items from.

If you are returning items from multiple orders, you must process them as separate returns

4. Select a reason for the return from the drop-down box

5. Enter the quantity you wish to return in the corresponding box to the right of the product.

6. Once complete, Click Save.

7. Confirm you have read the terms of the ERC Returns Policy

8. A return packing slip will be emailed to the address provided on the order. Print this and enclose with the items to be returned.

9. Send the items to:

ERC - Test Department

66 Richmond Road

Drumcondra

D03 E702

If you have received an item you have not ordered please contact tests@erc.ie.